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No, you can also place an order as a guest. But, there are some perks if you have an account with us:
1. Quick checkout process
2. Easily view your order status and order history
3. Receive updates detailing our new releases and special promotions
Free Shipping on All Orders Over $59.99
Frequently Asked Questions
Frequently Asked Questions
ACCOUNT & NEWSLETTER
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
You can sign up by clicking the 'My Account' button and follow the simple steps.
You can log in to our website and change email address under “Account>Contact Information>Email Address”. If you still cannot find how to change, please do not hesitate to contact us.
There is an unsubscribe link at the bottom of every Withinhand newsletter. To stop receiving emails, click the link, and confirm the "unsubscribe". It can take up to a week for your request to be processed, so you may still receive marketing emails or surveys during the week after you send your request.
ORDER ISSUES
All orders are handled and shippedas soon as possible. Please allow extra time for your order to be processed during holidays and sale seasons.
We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
Please note that we can only change/modify your order before shipment. Therefore, please be more careful to place the order. If there are changes, please feel free to contact us.
Once you placed the order, we started processing your jewelry. The estimated processing time is listed on the product page. This processing time does not include shipping time. We will inform you with an email after shipment. If you can't find an email fifteen days after you’ve placed the order, please feel free to contact us.
If you have not received a confirmation email about your order, you may have written your email incorrectly when you purchased or the email might be in your spam folder. Please feel free to contact us if you need help.
You will receive an order confirmation email when your order has been placed successfully. By visiting the Track My Order, you can check the status of your order.
Withinhand has warehouses in New Jersey and Hongkong.Your items will be shipped from the nearest facility that stocks the item you ordered.
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed, will be subject to a cancellation fee of $0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.
If something is still missing, please contact us immediately.
SHIPPING & DELIVERY
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.
Delivery Time= Processing Time + Shipping Time.
The estimated processing time is listed on the product page, some popular styles can be shipped out in 1-2 working days, while engraved or custom orders may take up to 7-15 working days.
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping & Delivery page for details. If your estimated delivery date has passed and you haven’t received your order, please contact us without hesitation.
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
You can track your order here.
There may be following reasons:
1. Consignee unavailable 2. Wrong shipping address 3. The parcel is delayed by the shipping company.
Please check with the shipping company with your tracking number to arrange re-delivery. If you still cannot receive your package, please contact us without hesitation.
If you received a tracking number, it means that your parcel has been shipped out. Your parcel is shipped out from our warehouse first, then the parcel will arrive in the shipping company's processing center by plane. And then each shipping company will pick up parcels from the airport. Once they have scanned those parcels, the website will update the tracking number. It may take 3-5 days to see any activity once it has shipped out from our end. Please allow some time for the courier to update the latest tracking info after reaching next station.
There are multiple reasons your package might have been returned to us.
1. Wrong or incomplete address 2. Invalid phone number 3. Unable to deliver Please contact the shipping company for more information or you may contact us if you have any questions.
Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check in your mailbox and with your neighbors first. If you cannot find it, check for your package with the shipping company then. Remember to bring your ID! If you still cannot find your package either, please do not hesitate to contact us.
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
RETURNS & EXCHANGES
Withinhand should meet or exceed your expectations. Click here to know more details about return policy.
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
Of course. We offer a 14-day return policy if you are not satisfied with your order. Your may click here to check the details of our 14-day return policy.
If your order already over our 30 days return policy, we can only issue exchange for you. Your order is not eligible for return. If the items damaged or has any other problems, we will also resolve it because you still have one year warranty.
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
1.Return Exceeds the return time limit
2.Return Non-our website items
3.Return without obtaining authorization.
4.Custom-order or personalized items do not have a right to 30 days refund
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
PRODUCT
All the stones we use for our rings are Lab-Created Stone. Most of our product are made of 925 sterling silver. Silver is a precious metal, like gold and platinum. Withinhand uses a premium anti-tarnish sterling silver for all silver products. Sterling silver jewelry is stamped with 925 to indicate the metal type.
No, our jewelry won't turn your skin green. Jewelry that turns your skin green is made of copper. Our jewelry is made of 925 sterling silver, and the quality has been verified by International Institution SGS.
Please check the details of our Size Guide
For regular cleaning, we recommend that you use our Silver Jewelry Polishing Cloth, which is infused with a special jewelry cleaner. You can also use a soft cloth made of 100% cotton.For more details about jewelry care guide, please click this link and view.
When you choose a ring on Withinhand, you will see an image of your item. This image is intended to give you an idea as to what your item will look like.
Though we do our best to provide an accurate representation of the actual item,there may some differences (e.g. with respect to stone colours and size).
Please ensure to review the item details which outline stone shapes and sizes.
PAYMENT & PROMOTION
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
All of our transactions are based in USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
If you have a coupon code, please make sure to type it in and click the “APPLY” button on the Shopping Bag/Checkout Page. You must apply the promotion before checking out.
One coupon code can only be applied to an order at a time. If you have more than one coupon code you may use those on your next purchase.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Please refer to the following information: Firstly, check the card details to make sure the information is correct. e.g. the expiry date or your billing address. (Common problems including incorrectly spelled name) Secondly, make sure you enter the security code correctly - that's the three digit numbers on the back of your card. Lastly, your card issuer may have declined your payment – please contact card issuing bank. If the above information still does not work, you may try to pay it with another payment method – or using PayPal which is more convenient and safe! Any questions, please feel free to contact us.
ABOUT COVID-19
The estimated processing time is listed on the product page, some popular styles can be shipped out in 1-2 working days, while engraved or custom orders may take up to 7-15 working days.
According to the current situation with COVID-19, you may experience shipping delays. So we advise you to shop earlier if your order need to be delivered at a specific time. We do appreciate your understanding.
Yes. We are doing business as usual.
Our packages are absolutely safe! According to experts from World Health Organization, Centers of Disease Control, and many others, coronavirus cannot
survive on surfaces for more than 3 days, so it cannot survive the journey from our warehouse to your door. We’ve also taken extreme measures to regularly
disinfect our warehouse, equipment and tools, as well as sterilizing every package before it’s shipped.
Avoid rubbing hand sanitizer or harsh cleaning products directly onto your ring. Instead, remove your ring, soak it in warm water and dish-washing soap.
What if I have a question that hasn't been answered above?
We are always happy to help you with any queries you may have.
Please just contact us.
Email us: customer@withinhand.com
Call us: 1(917)727-0615
Mon-Fri: 9:00am - 5:00pm [New York Time]